And all of our holidays are designed to help you Discover Your Smile. Wolters usually charges the customer a service fee for handling the business transaction. We know how important flexibility is at the moment, so we’ve introduced a free amends policy on new and existing package holidays, accommodation-only and flight-only bookings. This booking request must specify how many people (including all children) will be travelling with the customer and whether the customer will be bringing one or more pets along (details of the species and breed are required). If the provider of the mediated service is a tour operator, the customer shall, upon payment, receive a risk coverage certificate or other appropriate evidence that the customer's money is being safeguarded. Please read through our terms and conditions for more details or the charges. How much it costs to cancel your holiday, or to remove passengers from the booking, varies depending on how much time there is before you're due to travel and which airline you're flying with. In March, the German travel company Tui cancelled thousands of holidays amid the COCID-19 pandemic. Upon placing a booking order, an agency agreement shall be formed between the customer and Wolters, the object of which is the mediation of holiday accommodation and/or tourist services. different arrival time, special equipment, ordering linen, final cleaning and the like) may be entered in the booking request, but require the explicit written confirmation from the provider or Wolters to come into effect. However this does not mean that you will never find great deals unless you know how to work the system. Please select a travel date and duration by clicking in the calendar. TUI Villas will assume the active mediation process and Europe-wide marketing – without any risk for you as the owner. Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount paid. However, the respective provider can charge an additional fee for payments made with certain credit cards. Wolters Reisen GmbH is not currently participating in an alternative - and for them, voluntary - dispute-resolution procedure. We had an AOA villa from TUI in 2013 and it was excellent even tho we booked the most basic villa. Hotel Villa Blanca (Hotel), Tui (Spain) Deals Info & prices Amenities House rules Guest reviews (487) ... Find a cancellation policy that works for you. 5.2 Wolters shall endeavour to ensure, within reason, that the information, software and other data which are available on the website, in particular in relation to prices, dates and restrictions, are accurate, up-to-date and complete at the time of publication. If Wolters or a service contactor appointed by it invoices for the holiday accommodation or tourist services and collects payment, this shall be done in the name and on account of the respective provider. Just so you know, removing a passenger from your booking might mean that your overall holiday cost goes up. We're part of TUI Group - one of the world's leading travel companies. 5.1 Wolters shall not be responsible for the success of the mediation and/or the defect-free/actual provision of the holiday accommodation service and/or the tourist services themselves, but only that the mediation shall be carried out with the diligence of a prudent businessman. 6.2 These mediation terms contain all the agreements of the existing mediation contract between the customer and Wolters and supersede all previous agreements, regardless of whether they take place in writing, electronically or orally. In general, the deposit is due immediately on booking, while the balance payment is usually due 42 days before the trip begins. No demand can be forecast for the selected travel period yet. When you pay you will be supplied with an ATOL Certificate. TUI Villas is a very opaque organisation which tricks you via various sub-agencies into renting a sub-standard villa. 2.5.3 Shortcomings in Wolters’s mediation service are to be reported to it immediately; the opportunity to remedy the situation shall be given to the extent that is reasonable. Waar gaat jouw volgende vakantie heen? Consumer Dispute Resolution / OS Platform, The European Commission provides a platform (the OS platform) at http://ec.europa.eu/consumers/odr/ for users who reside in the EU and wish to settle disputes related to consumer law online. A contract regarding the holiday accommodation and, as the case may be, the booked tourist services shall be formed upon conveying a booking confirmation or the customer’s acceptance of the new offer sent by Wolters or the provider. Penny Cryer booked a villa in Menorca for two weeks starting on 8 June, costing £3,035. 2.1.4 If the customer fails to make payments despite them being due, Wolters reserves the right to charge a dunning cost of three euros for the second reminder. TUI refunds: How to apply online if your flight has been cancelled TUI Group is the world's largest tourism company, with 1,600 agencies and six airlines / REUTERS By The air-conditioned accommodation is 1.2 miles from Little Oneroa Beach, and guests benefit from private parking available on site and free WiFi. 2.5.2 The customer must contact Wolters or the provider if he/she has not received the travel documents 14 days prior to the start of the trip, despite paying the rental or travel price in full. Check out our selected accommodation offers from reliable private hosts, local agencies, specialists, and … Wolters shall indicate the possibility of taking out travel cancellation insurance as well as insurance to cover the treatment or repatriation costs in the case of an accident or illness abroad. In this respect, the liability of Wolters for having to have known of such circumstances shall, however, be limited to cases of intent or gross negligence. If you don't, please contact us. ATOL protection does not apply to the other holiday and travel services listed on this website. In addition, customers can obtain information from the embassies/consulates that are responsible for them. If you booked using a Low Deposit Offer, the full deposit amount stated on your confirmation invoice will need to be paid upon cancellation. The traveller should inform TUI Airlines Belgium NV in writing of the cancellation before the date of the flight, with indication of the reference number of the booking(s). TRAVEL company Tui has cancelled all its holidays in June – leaving thousands more people waiting to get a refund. Therefore, the OS platform cannot be used by our customers, Wolters Reisen GmbH Geological data displayed on the website, in particular map illustrations, merely serve as non-binding guidance for the approximate physical location of the offer. The present mediation terms apply in both cases. 5.4 Wolters shall assume no responsibility for the accuracy, completeness or reliability of third-party content, especially maps, automatic translation, customer reviews, editorial texts and images of locations and regions. Or call us on Our cancellation charges cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. The air-conditioned accommodation is 1.2 miles from Little Oneroa Beach, and guests benefit from private parking available on site and free WiFi. Contact: +49 (0) 211 668878-130 Many of their popular holiday destinations such as France, Italy, Spain, and the UK are all on lockdown, and the UK Foreign and Commonwealth Office (FCO) advised against all but essential international travel, the travel industry has been hit hard by coronavirus. Travel Aware – Staying Safe and Healthy Abroad Close. They will likely resell your holiday, while keeping your deposit and cancellation fees, which is quite unfair. The cancellation charge may be higher for certain travel arrangements, such as coach tours or scheduled airfares. 2.3 Contractual amendments (change of booking, cancellation) 2.2 Travel documents TUI has changed its refund policy after the Foreign and Commonwealth Office 's decision advising against all but essential travel. Our website uses cookies to improve your experience. Once your booking has been cancelled, you can expect to receive a cancellation invoice within 14 days. For bookings of 49 days upwards, the entire rental amount is payable immediately before the trip begins. If the customer sends his/her complaint to Wolters, Wolters shall forward it to the respective provider. In navolging van de verlengde maatregelen vanuit de Nederlandse overheid en het dringende advies om in de meivakantie niet te reizen, heeft TUI besloten om alle reizen met vertrek tot en met 10 mei 2020 te annuleren: - Alle pakketreizen van TUI / Kras / Goed Idee Reizen vertrek tot en met 10 mei 2020. However, if the customer has not already reported the defects during the stay, the provider shall not be obliged to consider the complaint. 5.5 The exclusions set forth in points 5.2, 5.3 and 5.4 shall not apply if Wolters was aware of faulty and/or incorrect information or had to have been aware if applying customary care in accordance with standard commercial practice. No one knows when you have to cancel the plan at an instant, it’s all about having a perfect plan with the perfect accompanied with you. (0)211.668878830 The booking engine includes, among other things, a search function, a detailed presentation of the holiday accommodation with descriptive text, images, availability, prices and the possibility of commissioning a booking. Of cancellations or changes to the customer to the account being debited 2.4 Disclosure of to... A further notice of defects in writing starting on 8 June, £3,035... Cancellation fees are quite high, Sat 8 a.m. to 5 p.m., 8. 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