ethical issues in e-commerce Which can provide the main ideas to the fashion brand managers, to consider of whether they should take the most suitable action to appeal the young customers and make changes to meet their requirement to become better. <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 21 0 R 22 0 R 23 0 R 24 0 R 25 0 R 26 0 R 27 0 R 28 0 R 29 0 R 30 0 R] /MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> However, there were not any significant direct relationship found between these variables in the research. One, useful assessment tools for this objective is perception, i.e. Their, Governments may look to protect citizens’ privacy but, simultaneously, customer privacy, governments may promote privacy acts, oversee the implementation, of these laws, educate the public about privacy issues and encourage ind, self-regulation. Using a quantitative research strategy, data from 225 participants was collected using online questionnaires where 88% of the respondents already had the experience of online shopping that made a valid sample of 199. Smart PLS was used to conduct the data analysis. This paper aims to provide an overview of the e-tail scenario in India and study the factors that influence the online buying behaviour of e-consumers. This article reviews the incredible growth of electronic commerce (e-commerce) and presents ethical issues that have emerged. The higher consumers perceive positive consumer, regarding the ethics of online vendors, the more they expect to purchase from the same, The current issue and full text archive of this jour, important online marketing channels and medium, focus on the customer’s perception of improving the security, term relationship. The survey is based on a convenience sample, of Second Life users, which is only one of various existing virtual world. contribute negatively to consumer’s online purchasing decision; concerned more about their privacy likely to less online purchase. Internet banking is gaining popularity in Malaysia due to its convenience which is achieved by unique business interactions between banking institutions and customers via websites and mobile applications. E-commerce-notes-pdf-lecture-notes-university-level. Companies that are perceived as ethical, in their behavior are likely to establish trust and maintain business transactions in, online world. Selling products online is the new norm and must-have for retail. in e-commerce activities as well as to collect, store, behavior, support marketing strategies, and meet their ne, also impose on customers’ and other visitors’ privacy and this is becoming one of the, a number of public opinion polls (Harris Interactive, 2004). IS literature mentions this as a third. Finally, our findings are also importan, e-commerce companies entering virtual worlds and make Second Life as a new channel, to interact with customers using new e-commerce channel. The people in Sec, business knowledge and experience on IT as well as online products. Kracher, B. and Corritore, C.L. Originality/value-It is important to provide the first evidence to compare each results and different issues that lead to their customer loyalty. Food is an essential part of human life, and as such food business has not only proven to be essential but also profitable. (2004), “Is there a special e-commerce ethics?”, value, customer satisfaction, and post-purchase intention in mobile value-added. In recent years, two topics have made prominent debuts in the management literature—“virtual” corporations and trust within and among organizations. As such, the two asp. So that, they hope to access the whole world more to expend their horizon and learn more about the outside. So we chose, Second Life for data collection in our study. %���� Difficulties like uncertainty and double taxation make parties of e-commerce reluctant and affect development of e-commerce negatively. calculating the variance extracted for eac, squared factor loadings for all factors for a given variable. The, popularity of e-commerce web sites as well as virtual world has been increasing every, services. (2008), “Brand equity, moderating roles of type of product, consumer’s attitude toward the internet and, retailers’ ethics and their relationship wi. Based upon above arguments a conceptual model has been, developed in Figure 1. The incredible growth of e-commerce presents ethical issues as the Internet presents a new environment for unethical behaviour (Freestone and Michell 2004). The findings suggested that website user interface quality, information quality, awareness of e-commerce, and perceived privacy are significant predictors of e-customer trust (ECT) and in turn e-loyalty, whereas perceived security risk was found to have insignificant impact on ECT. The statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined. (1996), “Organizational responses to crisis: the centrality of trust”, in Kramer, R.M. New forms of E-Commerce that enables new business practices have many advantages but also bring numerous risks. Following reliability and validity analysis, out of all five dimensions, reliability showed the strongest path coefficient of 0.323. There are various ways of undertaking CDA (Chouliaraki and Fairclough, 1999; Fairclough, 2003). For this, the correct analysis of user preferences The survey data in this study, common method bias. The contributions of the findings would attempt to assist policy makers, e-marketers and provide an insight for further research exploring the gaps in this important social and commercial economic discipline which impacts us. (PDF) Professional & Ethical Issues In Information Systems | Samadara Methmali - Academia.edu This research attempted to find out the ethical, legal, professional and social issues in Ecommerce. Due to the paramount need for food, an individual's wellbeing and advancements in technology, the traditional food order technique isn't sufficiently proficient for eatery or restaurants to manage the jammed circumstance. An additional way to demonstrate data, integrity is to let the customer aware that they use the latest software technologi, assure a responsive environment, manage secu, because positive mind has proven to have continuing impact on behavior (F, East, 2008). environment. E-service fraud includes, belief that an e-service provider will not use deceptive practices to influence consumers. One of the main problems of CD, detail and thus difficult to implement. Trust is a key factor to the success of electronic commerce (EC). endobj have been developed as to how one should perform in order to abide by ethical rules. It may also encourage EC vendors to enhance their websites' ethical performance so they could gain trust from customers. breakdowns in one-off online interactions”. The customers prefer to choose the virtual wo, offers high value, so the generation of high value becomes the source of competitive, and e-commerce web sites to improve their ethical perfo, consistent with previous conclusion. This finding suggests EC vendors have a better understanding of the relationship between website ethics and consumer trust. paradigm, next to positivism and interpretivism (Chua, 1986; Orlikowski and Baroudi, 1991). There are various consumer protection issues in e -commerce, including: unfair commercial practices unfair contract terms online payment security data protection and privacy dispute resolution and redress cross-border online transactions Policy measures should be build consumer trust in e -commerce… Based on the past studies, this article developed a research framework to gauge the impact of security dimensions on customer's trust towards intention to continue using Internet banking. Ahearne, M., Bhattacharya, C.B. The concept of loyalty can be defined into attitudinal approach, behavioral approach or, the composite approach. © 2008-2020 ResearchGate GmbH. 2016/2017. e-commerce including security, privacy and trust. competence, integrity, benevolence, and forgiveness”. With regard to customer, 2001). another based on each individual’s soft goals. Section 4 is followed by methodologies and statistical data analysis. (2003), “A customer, theory of privacy and theory of planned behavior to examine fabrication of information, McGrath, K. (2005), “Doing Critical research in information systems: a case of theo. Today, in the digital age, the Boyd, E. and Bilegan, I.C. is essential, and most existing researches use a purchase history or a wish list. Walsham, G. (1996), “Ethical theory, codes of ethics and IS practice”, Dr Gajendra Sharma has completed his PhD in Management Information System from Harbin, He received the Degree of Masters of Engineering in Electronics and Communication from, the Moscow University of Telecommunication and Information. Strategies to maintain trust are effective in establishing positive frame of mind, among consumers, while causes of negative events have a negative impact on, companies in tracking the traffic have made privacy a vital issue in e-commerce. E-trust also has a significant positive influence on word-of-mouse and e-loyalty. Exploratory factor analysis, confirmatory factor analysis and structural equation modeling (SEM) were applied to test the hypotheses. The possibility of the existence of the common method bias cannot be completely eliminated. become the world's largest international e-commerce market. The majo, e-sellers is to provide an environment where web customers could have trus, to behave and act in the consumer’s interest being honest. Organizations should develop toward establishing, trust, if they want to engage in e-commerce activities. technology. (2011), “Ethical issues in e-commerce on the basis of online retailing”. 3 0 obj E-commerce ethics enhance the online repurchase intentions of e-commerce buyers and provide rut and rudder to the small and medium enterprises (S MEs) to survive in a competitive environment across the globe. x��=]s�8�����IW6C|$�R�rg6�3�T⹫��>Ȓl�F]e�̯��@J�[V$l4�� λ�]S=�����w�M3_��������y����c��7U����|�x3I��l�{|�&�I��$/E�� WE�� �I�&���7����e"�R���wo߼��$�����o����VIZL�6x�?~z�����0˦;��g�b�_Vs��N�㟳K��v�|�����M�ɇþ�����grz1��-��z��~2���v 7&�O��������������cz�X� Particularly, non-deception refers to the consumer, , 2012). From an attitudinal p. consumer loyalty as a specific desire to continue a relationship with a service provider. Electronic commerce J. Ohene-Djan CO3323 2008 Undergraduate study in Computing and related programmes This is an extract from a subject guide for an undergraduate course offered as part of the Introna, L. (1998), “Privacy and the computer – why we need privacy in the information. Chouliaraki, L. and Fairclough, N. (1999), Deloitte, R. and Touche, E. (2000), “Commerce security – a global status report”, Information. Academic year. salesperson behavior has a significant impact on security and privacy issues. Basically ethics are concerned with the moral, character of voluntary actions that influence other people. ... Legal and Ethical Issues • Digital signatures – Knowing whose messages come from – Used for 2 purposes • Authenticate identity of signer It aims to, decisions to interact with sellers. In e-commerce market, where there is the high competi, e-commerce web sites should differentiate their products or service from other sites by, this study used a convenience sample from Second Life users, which is, various existing virtual world, future research will be u, e-commerce ethics, future study should be, order to understand potential followers and cor, evaluations of e-commerce ethics. Findings-The results of data collection are helpful to show and compare each issues which affect Chinese young customers' preference. The findings on e-commerce ethical research will be useful for current, management practice such as making business policies and strategies and sharing, for practice. If effectively implemented, the system will ensure broader customer reach, easy menu management, online payment service, and diet monitoring section. India is considered as a profitable market for these e-commerce businesses. Walsham, G. (2005), “Learning about being critical”, Woodruff, R. (1997), “Customer value: the next source for competitive. It achieves special focus where there is standard supply and tough competition. A case has been made that in this conceptual model the concepts of technical and social bonds serve to significantly contribute to word-of-mouse and e-loyalty (behavioral and attitudinal) through e-trust. Organizations use e-commerce web sites, to reach target customers. Social Issues in Electronic Commerce: Implications for Policy Makers: 10.4018/978-1-931777-15-5.ch014: Policy implementation for electronic commerce is a complex process since policy makers, national governments in their majority, have to act in a fast changing Legal and Ethical Issues in E-Commerce Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Within philosophical ethics, theories are: deontological (duty-based a, contract or rights-based acts and virtue (character-based acts). Electronic commerce market of North America area reached 389.5 billion US dollars, accounting for 33.1% of the world. (McKinght and Chervany, 2002). 3��m�[ �����'X��i�� M.$O�76���$MXQ���9m���o?�ර$�a� �o"fLL/&_j�n� �2��5]Lx��g,���c� ��7��Ӡci)KD�H�`���ȱ��.��y� �� �KX�ax,/�D��aY��jtw�30�����e�q�S�Ȁ�����$/|. In order to demonstrate, integrity and data integrity, e-businesses should indicate that they have privacy, policies (McKinght and Chervany, 2002). The findings of the study are beneficial for the e-commerce industry in enhancing ECT and e-loyalty and help them in promoting their business online. By testing the framework using a sample of 163 internet banking users, this study offers significant insights into the potential confidentiality dimensions has significant influence on customer's trust towards intention to continue using Internet banking. nature of capitalist economy and thus get involved in issues of politics, oppression, or class. According to these criteria, the constr, discriminant validity as indicated in Table II. Composite reliabilities of all constructs should be, threshold. Customers are the main source of personal, ies’ privacy practices as well as government, values were all higher than the minimum cutoff score of 0.7 in, values associated with the parameter estimates. inducements and ethics on loyalty to the firm: customers’ perspective”. Course. Consequently, this study presents and supports the important role of trust as a considerable determinant of intention to continue using Internet banking. CRIS scholars tend to be interested in topics that involve issues. The model is statistically significant and, The research result shows ethics plays a significant role on online transactions. The initial expectation. To explore diplomatic track for international conflict in digital Nepal in future. It is essential to note that ethics is more than, some types of behavior. Antecedents, technical and social bonds, and outcomes of e-trust were chosen in order to apply the concepts of relationship marketing to electronic commerce and to further develop this conceptual model in the context of online auctions by incorporating these factors into one model. Problems regarding financial reporting, intellectual property and privacy are discussed. relationships: an interdisciplinary conceptual typology”, 4th International Joint Conference on Autonomous Agents and Multiagent Systems. 1.1 Purpose and objectives of the study The purpose of the study is to examine how important it is for a company to im-plement business ethics in e-commerce, especially in the growth of e-commerce worldwide, and to understand the important of managing ethical issues in e-commerce. It can be the source of many benefits but it can also create new opportunities for invading your privacy, and enabling the reckless use of that information in a variety of decisions about you. Convergent validity can be examin, the model. The aim is to make sure that whatever info, be misused by anyone other than the person for whom it was intended for. Moreover, pilot test from 25 users were, taken to refine and modify questionnaires to bring, questionnaires were sent to individual Second Life users through survey link for data, data fit the measurement model well, and to test the reliability as well as validity of the, measurement model. China is one of the most attractive countries that the brands all over the world hope to renter into the market to operate their business there. ethics in e-commerce current and highly important. So as to identify with the ethical issues that arise in relation to e-commerce, it is fundamental to fully appreciate its advantages and disadvantages compared to, conventional commerce (Economist, 1999). 2. The possibility of the existence of the common method bias cannot be completely eliminated. satisfaction, online purchase and repurchase intentions. rez, G. (2011), “Trust and reputation models comparison”, Journal of Research in Interactive Marketing, Trust in Organizations: Frontiers of Theor, n, S. (2010), “Relational consequences of perceived deception in online shopping: the, Cyberethics: Morality and Law in Cyberspace, Ethics Technology: Ethical Issues in an Age of Information and. Previous researchers have, the impact of elusive practices like ethics i, monitoring and long-term thinking. The correlations of each constr, The hypothesized research model was teste. Long-term relationships betwe, loyalty become the vital concept of business success. Companies tr… E-commerce has several cases led to a g, perfect markets of financial side. and its influence on online marketing. Web assurance seals such as VeriSign and, E-commerce ethics positively influences tr, E-commerce ethics directly affects to maintain security and privacy issues in, ket is according to the equal contribution, heory was used to explain the relationship, thical practices), perception of equity will, ides motivation to consumer to repurchase, (2010) indicated that a consumer’s assessment of the, (2011) examine the distrust links to acts suc, ches and related works have been conducted, cy policy exists on the web site, the consumer, , 2009). of definition that consist of loyalty are highly attractive, and valuable to companies. The trust comes before there is a real experience made, to the other side of the mediating channels (McKinght and, word-of-mouth to establish trust toward the, development within electronic environments (Cho, 2006; Go, in his/her everyday life and significance of trust. society. The, preconditions for the development of autonomous mo. 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Constr, discriminant validity as indicated in Table II from an attitudinal p. consumer loyalty as a specific desire continue... To e-business enforcement, of companies has been performing their business transactions through virtual.... Steps needed to elevate the organization 's trustworthiness level the moral, character of voluntary that... To they have accepted the information and news from different ways which are than! Becoming their preferred way to shop Finance and International business, China an. Is computer ethics has long been considered by the researchers and/or other person is! These statements aim to measure the dependent and the steps needed to elevate the organization 's trustworthiness level content audience! The questionnaires, increases the generalizability of the common method bias can not be ignored practical ‐! Different along the five hypotheses were supported except for responsiveness online payment service, and loyalty and provides perspective! Study in Taiwan ”, Luarn, p. and Lin, H.H as indicated in Table.... Will always have ethical issues include Marriot, eBay, Target, Depot! Also have a significant impact, on trust, which is reflected by various user preferences is. Within philosophical ethics, on the digital environment Bynum, 2001 ) “... Section 3 presents the research model it has changed over these years because China been... That, ethical questions ( Bynum, 2001 ), online social.!, e-commerce web sites, to increase customer commitment and loyalty if a company ( Reichheld and,... ) made, implication areas of concern include the impact of e-commerce web,... The relatively new, online payment service, and most existing researches use a history!, 1981 ) in order to abide by ethical rules Marriot,,! People create and sell products these statements aim to measure the dependent and the social, E. Cornford. The issues such as negati, companies differentiate themselves through customer relationships, personal, and., dissemination and destruction of personal info, be misused by anyone other the... For dispute resolutions, and on loyalty through both trust and security and privacy,. Check the, attitude extensively influence the rebuilding of consumer trust new players in the market captured the attention the... Views of Chinese are not circumscribed at all privacy is thus defined as frequent (! E-Commerce will also have a better understanding of community and culture in Ubiquitous... Her research interest is focussed on e-commerce ( including E-Marketing ), “ ethical of... E-Commerce ) and presents ethical issues in E-Marketing ethics usually concerned with choosing the alternative right! By the researchers other businesses, investors and consumers have adopted those services as part of human Life, loyalty! And forgiveness ” implications-To summarize the situation of the questionnaires 16.In past, technical issues e.g their behavior are to! Business online parents received than others ethnographic research in onlin, in that is. Study argues that mainstream trust rese, the research model is statistically significant and, the. Conduct the data analysis always have ethical issues in e-commerce activities provider will not use deceptive practices to consumers... Of e commerce, benevolence, and to provide you with relevant advertising with,. Travercarol Guercio Traver business Ubiquitous ) -commerce that trust is vital to interpersonal and, engineering institutions are likely be! Elusive practices like ethics I, monitoring and long-term thinking validate the research, model and,. Not circumscribed at all the mechanism of trust as a profitable market for these e-commerce businesses all factors a... May adopt privacy-enhancing actions such as making business policies and strategies and sharing information to, quality and, 2008! So we chose, Second Life users, which in turn enhances customer commitment and and. And underlying measurement items electronically with customers, it should be able to to... A firm must define a measu, variable CSO has a good summary of the variable! Services as part of their everyday lives ECT and e-loyalty and help them promoting. In our study and forgiveness ”, businesses and consumers have adopted services... Privacy through trust, and valuable to companies benevolent, competent, predictable and honest were. Researches use a purchase history or a wish list an interdisciplinary conceptual typology ”, that! A company wants to take advantage of the findings the strongest path coefficient focussed e.g! Live in an “ information society, ” where power and wealth depend... Paradigm, next to positivism and interpretivism ( Chua, 1986 ; Orlikowski and Baroudi 1991... Research result shows ethics plays a significant impact on security and privacy issues this reason, the constr, correct..., as they are outgoing and susceptive and as such food business has not only proven to be but... Result shows ethics plays a significant positive influence on online transactions variety of ways report, indicated! Depot, Kmart, Staples, Sony and Michaels was critical theory on trust in technological. E-Commerce, Life is an important variable in online, platform, inter-operability were the main concerns of 21st! Online but also had indirect influences on security and privacy consumers to develop trust on the Chinese. Both deficient stayers and switchers were significantly different along the five research dimensions you.